FAQ

ABOUT DIABETES

Diabetes is a chronic disease that occurs when your blood glucose or blood sugar is too high. Blood Glucose is the main source of energy that comes from the food you eat. Insulin, a hormone made by the pancreas, helps the glucose from food get into your cells to be used for energy. Sometimes, your body doesn’t make enough or any insulin or doesn’t use insulin well. Glucose then stays in your blood and doesn’t reach your cells. Over time, having too much glucose in your blood can cause health problems. Although diabetes has no cure, you can take steps to manage your diabetes and stay healthy.

The most common types of Diabetes are as follows:

Type 1 Diabetes: referred to as Insulin Dependent Diabetes Mellitus, is a condition in which the pancreas produces little or no insulin. Such individuals require daily insulin injections. This type of diabetes generally affects children or adolescents.

Type 2 Diabetes referred to as Non-Insulin Dependent Diabetes Mellitus, is a condition in which the insulin production may be normal or even high but the insulin produced is not as effective as normal insulin. This type of diabetes generally affects overweight or obese adults.

Gestational Diabetes: develops during pregnancy and usually disappears after giving birth. Women with Gestational Diabetes are at a higher risk of developing Type 2 Diabetes later in life.

There are several factors that cause Type 2 Diabetes. Some of these include:

Not being physically active: A sedentary lifestyle with little or no activity can lead to weight gain which can impair several functions of your body.

Being overweight or obese: This can cause insulin resistance. Extra belly fat is also linked to insulin resistance which eventually leads to Type 2 Diabetes.

Insulin resistance: A condition where the muscles, liver and fat cells do not use insulin well and the body requires more insulin to help glucose enter the cells. At first, the pancreas make more insulin but over time, the pancreas cannot make more insulin and blood glucose levels rise.

Genes and family history: People with certain genes are more likely to develop Type 2 Diabetes as they affect how your body makes insulin.

  • Increased thirst and hunger
  • Frequent urination
  • Blurry vision
  • Tingling or numbness in hands or feet
  • Fatigue/feeling tired all the time
  • Wounds that don't heal
  • Frequent infections
  • Unintended weight loss
  • Yeast infections that keep coming back
  • Areas of darkened skin, usually on the armpits and neck

Your doctor or health care provider will use blood tests to diagnose Type 2 Diabetes. These tests will include:

A1c: Measures the average blood sugar level over the past 2-3 months

Fasting Plasma Glucose (FPG): Also known as a fasting blood sugar test, it measures your current blood sugar on an empty stomach. You can't eat or drink anything except water for at least 8 hours before the test.

Random Plasma Glucose test (RPG): Measures your current blood sugar, when you have diabetes symptoms and your health care provider doesn't want to wait for you to fast before the test.

Oral Glucose Tolerance Test (OGTT): Checks your blood glucose before and 2 hours after you drink something sweet to see how the body handles sugar.

There is no cure for Type 1 or Type 2 Diabetes, but you can manage the disease by making lifestyle changes which include eating healthy and having proper meal plans, exercising regularly, losing weight, and managing stress and sleep. In addition to lifestyle changes, you also need to take your medication on time and monitor your blood glucose levels every day. Monitoring your blood glucose levels helps you make decisions about your food intake, exercise and medication.

Diabetes "cure" would suggest that all aspects of the disease are normalized and there's no need for clinical follow-ups, care or management to prevent high blood sugar but, there is no cure as such.

Diabetes Reversal is the process of returning to blood glucose levels below those used to diagnose diabetes but doesn't imply that further support is needed to prevent high blood sugar.

Diabetes Remission is defined as the return of A1c (the blood test measure of average blood sugar levels over 3 months) to less than 6.5% after at least 3 months without usual diabetes medications.

HbA1c, also called the hemoglobin A1c test, glycated hemoglobin test and glycohemoglobin, tells you the average level of blood sugar over the past 2-3 months. People who have diabetes need this test regularly to check if their blood sugar levels are within range.

A Blood Glucose test measures the amount of glucose currently in your system, whereas the HbA1c test provides information about blood sugar over 3 months.

Type 2 Diabetes affects major organs which include the heart, blood vessels, nerves, eyes and kidneys. Not managing Type 2 Diabetes effectively can increase the risk of these complications and coexisting conditions (comorbidities):

Heart and blood vessel diseases: Diabetes increases the risk of heart disease, stroke, high blood pressure and the narrowing of blood vessels (atherosclerosis).

Nerve damage: High blood sugar can damage or destroy nerves over time, resulting in tingling, numbness, burning, pain or eventual loss of feeling that usually begins at the tips of the toes or fingers and gradually spreads upward. Damage to the nerves of the heart can contribute to irregular heart rhythms. It also damages the digestive system which can cause problems such as nausea, vomiting, diarrhea or constipation. For men, nerve damage may cause erectile dysfunction.

Kidney disease: It can lead to chronic kidney disease or irreversible end-stage kidney disease which may require dialysis or a kidney transplant.

Eye damage: Diabetes increases the risk of serious eye diseases such as cataract and glaucoma. It may damage some of the blood vessels of the retina, leading to blindness.

Skin conditions: Diabetes may leave you more susceptible to skin problems, including bacterial and fungal infections.

Slow healing: If left untreated, cuts and blisters can become serious infections, which may heal poorly. Severe damage might require toe, foot or leg amputation.

Hearing impairment: Hearing problems are more common in people with diabetes.

Dementia: Type 2 Diabetes may increase the risk of Alzheimer's and other disorders that cause dementia. Poor control of blood sugar levels is linked to a rapid decline in memory and other cognitive skills.

People with Type 2 Diabetes should take a reading at least once a day. Some people might even have to do a test as frequently as seven times a day. The frequency of tests depends on several factors which include the status of your health, diagnosis, whether you're taking insulin and leading an active lifestyle among others. Ideally, it's best to speak with your health care provider to fix a proper monitoring schedule for you.

People with diabetes should take an HbA1c test every 3 months to ensure their blood sugar is within the target range. If diabetes is under good control, one can wait longer. Experts recommend doing the HbA1c test at least twice a year (once every 6 months).

ABOUT THE PROGRAM, COMPONENTS & PROCESS

GOQii Diabetes Care is India’s first of its kind integrated diabetes care programme for people with Diabetes. The programme is initiated to help people with diabetes to manage their diabetes and take ownership of their health with external help and expert guidance. The programme priced at Rs 6999/- comes with the offering of a GOQii Smart Vital Plus device, a connected Glocometer with 10 test strips, doctor consult, 2 HbA1c tests and 6 months personalized diabetes coaching. Once enrolled into the Diabetes Care Programme, the patient gets trusted and trained assistance for the Diabetes Journey to improve diabetes outcomes (Lower blood sugar levels, HbA1c, lipid levels) & other metabolic parameters (Lose weight, reduce BMI, more energy).

The duration of this program is 6 months.

Once you activate the coaching subscription, you can connect with your personal coach & nutritionist on the GOQii app.

The program has been designed by certified medical practitioners to ensure that proper guidance and care is given to those who participate.

The devices used are tested by various labs, are International Organization for Standardization (ISO) certified with multiple grades and are approved as a registered medical device by the Central Drugs and Standard Control Organization (CDSCO).

More so, the nutritionists, experts and coaches involved are trained and certified diabetes educators.

Yes. However, your Hba1c levels should be between 5.7 to 6.4 for you to be eligible to participate.

You can extend your subscription from the GOQii Health Store (within the GOQii app) for 6 months at a discounted rate of INR 3,749*

You can buy additional Glucometer strips from the GOQii Health Store (within the GOQii App) or from the nearest chemist listed on the website: (click here)

For any queries related to the product or the program, you ask the GOQii Coach assigned to you or reach out to support by clicking Support on the top sliding dashboard of the GOQii App.

Yes you can. For more information, reach out to support clicking Support on the top sliding dashboard of the GOQii App.

No. Coaches are available from 10 AM to 8 PM with 1 day off (depending on the coach). You can speak with your coach to figure availability.

No. You can reach out to Customer Care between 10 AM to 7 PM, from Monday to Saturday.

To connect with a Doctor, you can book an appointment on the GOQii App.

ABOUT ELIGIBILITY FOR GOLD & OTHER REWARDS

The criteria to win gold in this program is to reduce your HbA1c by 1 point.

Eligibility begins when you activate the coaching subscription. However, you need to get your HbA1c test done within a week. The 2nd test needs to be done 1 week before the end of the program.

You are eligible to win 1 gram gold. This is subject to the Terms & Conditions of the program.

You are eligible to win digital gold.

You are eligible to claim or win gold just once in this program.

Eligible participants will win 24 carat digital gold.

You can upload your HbA1c report on the Health Locker within the GOQii App.

You can find the Health Locker on the sliding dashboard at the top of the homepage of the app.

Verification of your report will be carried out by the certified lab associated with us.

Yes, you can claim multiple rewards based on the number of points you have accumulated during this program.

The maximum points you can redeem daily is 35.

You can accumulate points basis the following activities:
  • Logging glucose using the Contour Plus One – 10 points (you need to log once per day for a maximum of 10 points)
  • Logging glucose manually – 2 points (you need to log once per day. Maximum 10 points)
  • Log steps – 10 points (you need to log x number of steps daily)
  • Log sleep – 5 points
  • Log food – 6 points
  • Log water – 4 points

You will receive 50 points for completing your first HbA1c test when the program begins.

You will receive 50 points for completing your second HbA1c test, 180 days after the first test.

You can redeem a maximum of 6900 points in this program.

The points you earn in this program are based on the activities you log. You can accumulate 6900 points in 180 days by:
  • Completing all daily tasks for 180 days - 6300 points
  • Completing the first HbA1c test – 50 points
  • Completing the second HbA1c test (180 days after the first test) – 50 points
  • Reducing HbA1c levels by 1 point % - 500 points

To claim 1gm gold in this program, you will need to accumulate 6200 points

You can claim the following rewards against certain number of points you have accumulated:
  • Bottle Sipper – 200 points
  • Yoga Mat Bag (Red) – 400 points
  • Glucometer Strips – 700 points
  • Weighing Scale – 2000 points
  • GOQii Smart Vital – 4500 points
  • 1 gm Gold – 6200 points

Yes, you can claim multiple rewards based on the number of points you have accumulated during this program.

You can subscribe to this program by going to Subscription → Change health plans → Subscribe to “Diabetes Care Plan”

You will have to “GOQii Diabetes care” program by going to Subscription → Change health plans → Subscribe to “Diabetes Care Plan”

ABOUT DIAGNOSTIC PARTNERS & BLOOD TEST

The HbA1c test can be done from any of GOQii's authorized diagnostic partner labs and also can be booked from the GOQii App.

No. You don’t need a physical on-site visit to a diagnostic lab. A HbA1c test will be collected at your home. The results for the test can be expected between 24 to 48 hours.

If our authorized diagnostic partner is unavailable at your location, you can book your HbA1c test from Thyrocare on the GOQii App. If that option isn’t available as well, then you can get your HbA1c test done from a diagnostic lab at your convenience. However, you will not be eligible to win gold but will be eligible to claim other rewards in the program.

DEVICES & HARDWARE

A. GOQii Smart Vital Plus

The GOQii Smart Vital Plus is a cutting-edge, smart device with a host of features such as Integrated Pulse Oximeter (SpO2), 24*7 Body Temperature & Heart Rate Monitor, Blood Pressure, Step Count, Auto Sleep Tracking, 18 exercise modes, music control, and phone notifications.

The GOQii Smart Vital Plus is tested by various labs, it is International Organization for Standardization (ISO) certified with multiple grades and is approved as a registered medical device by the Central Drugs and Standard Control Organization (CDSCO). The readings of the Heart Rate, Body Temperature, Blood Oxygen (SpO2) are approximately 97% accurate & Blood Pressure close to 94% accurate. We use PPG (photoplethysmography) which is a proven standard. If you compare it to devices using Oscillometric method or to the traditional Sphygmomanometer, you will notice a variance. Do read & research more on each method on the internet and why the medical fraternity recommends all. You need to always use devices like ours to help monitor trends.

Yes, the GOQii Smart Vital Plus is ISO certified under the following grades:

ISO 9001 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s quality management principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.

ISO 13485:2016 specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet customer and applicable regulatory requirements.

ISO 27001 is widely known, providing requirements for an information security management system (ISMS), though there are more than a dozen standards in the ISO/IEC 27000 family. Using them enables organizations of any kind to manage the security of assets such as financial information, intellectual property, employee details or information entrusted by third parties.

ISO 27799 certifies that the healthcare organization and other custodians of health information ensure a requisite level of security and maintain confidentiality, integrity and availability of personal health information in their care

Yes, the GOQii Smart Vital Plus is approved as a registered medical device by the Central Drugs and Standard Control Organization (CDSCO) (GOQii-MUMBA-MH/M/MD/001104).

GOQii Smart Vital Plus has a 230mAh battery which provides a battery life of upto 7 days, depending on the usage. If all functions are enabled, it can last for upto 3-4 days. You can extend the same to 7 days by lowering brightness, disabling notifications, continuous Heart Rate and Temperature Monitoring.

Ensure your mobile phone’s Bluetooth, Internet & GPS is ON to link the Tracker.

  • Open Apps & Devices >> Tap on GOQii Smart Vital Plus >> Tap “SETUP NOW” Button.
  • Keep the Tracker near the Phone >> Tap on “START SEARCH” button.
  • Once the device is searched, it will say “GOQii Device found.”
  • Tap on the “SEND A LINK REQUEST” button. Link request code will be sent to your GOQii Smart Vital Plus.
  • Tap on the screen of GOQii Smart Vital Plus to accept the Link request.
  • After tapping on the Link request, it will verify the device availability and it will link the GOQii Smart Vital with the phone successfully.

GOQii Smart Vital Plus is not covered under the return policy due to COVID-19 as it is a device for personal use. However, the tracker comes with a 1 year warranty for any manufacturing defects.

The GOQii Smart Vital Plus comes with a 1 year warranty against any manufacturing defects. For any manufacturing defect, you can connect with us via chat. We can then check the same & assess the problem. If the issue still persists, we will share our address for you to ship the faulty device back to us. Our team will physically inspect device and in case of any manufacturing defects/faults, we shall replace it with a brand new piece, free of cost.

1(N) GOQii Smart Vital Plus Tracker, 1 (N) Magnetic Two Pin Charger, 1(N) User Manual, 1(N) Activation Code with 3 months personal coaching subscription

The GOQii Smart Vital Plus comes with 1 black strap that fitted. You can buy extra straps from the GOQii Health Store within the GOQii app.

Yes. You will receive a Magnetic two pin charger with this device.

The GOQii Smart Vital Plus has a Full Touch 1.57 inch HD color display with 360x320 HD resolution.

Yes. The GOQii Smart Vital Plus is a full touch screen device

The GOQii Smart Vital Plus weighs 31g and it's dimensions are - L*B*H: 4.5 x 3.6 x 0.8 cms

The body of the GOQii Smart Vital Plus is ABS (Acrylonitrile Butadiene Styrene) and the Strap material is TPU (Thermoplastic polyurethane) with Stainless Steel

No, the GOQii Smart Vital Plus is a health device with no GPS feature enabled in it

Walk & Run Workout Mode - Will track your Steps, Distance, Heart Rate, Pace, Steps per minute, Calories & Duration. For activities, your time duration & Heart Rate will be tracked.

Other activities include Cycling, Workout, Cricket, Yoga, Climb, Table Tennis, Basketball, Aerobics, Badminton, Soccer, Sit ups, Dance, Rope Jump, Volleyball, Tennis & Relaxation.

The GOQii Smart Vital Plus combines a high-precision optical sensor, a green LED source and a proprietary algorithm for measuring Heart Rate and Blood Pressure.

No, you cannot answer calls as this device is not enabled with a microphone in it. However, you can reject incoming calls via the device.

The tracker will notify you about the Calls/Apps/Messages notifications you receive. However, there is no option to read & reply to the messages.

10 days

Yes, the GOQii Smart Vital Plus is a certified IP68 water & dust resistant device.

The GOQii Smart Vital Plus is an IP68 water & dust resistant device. However, this device has many medical screening features and sensitive sensors to monitor your health parameters. We recommend you use this device cautiously.

GOQii is an Indian company owned by an Indian CEO. All GOQii devices are designed in India & California.
B. Contour Plus One

There are two ways you can set up your CONTOUR®PLUS ONE meter: on the meter itself, or by using the CONTOUR®DIABETES app.

For instructions on initial setup from the meter itself, please see the User Guide that you received with your meter.

To set up your meter from the app, download the CONTOUR®DIABETES app, open the app, tap ‘Get started’ and follow the instructions. This will set up the meter and app at the same time.

Before use please see the CONTOUR PLUS ONE user guide for full instructions.

You can switch the meter on by either:

Pressing and holding down the large, round button on the right-hand end of the meter
or
Inserting a CONTOUR®PLUS test strip into the meter (this will automatically turn the meter on)

Your CONTOUR®PLUS ONE meter should always be used with CONTOUR®PLUS test strips. These have been specifically designed for use with the meter.

You will receive a bottle of CONTOUR®PLUS test strips with your meter, and can order subsequent bottles from your pharmacist when you need them. Never use other brands of test strips with your CONTOUR®PLUS ONE meter.

The smartLIGHT™ feature on the CONTOUR®PLUS ONE meter gives you instant feedback on your blood glucose results1. It immediately identifies your results as above, below or within target range to help you make decisions. This feature can be switched off if you prefer not to use it.

Green = within target
Amber = above target
Red = below target

Second-Chance® sampling is another useful feature of the CONTOUR®PLUS ONE meter1. If your first sample is insufficient to take a blood glucose reading, Second-Chance® sampling lets you apply more blood to the same strip instead of using a new one. This may help you:

- Avoid having to prick your finger again
- Waste fewer strips (and lancets)2

The Second-Chance® sampling feature will cause your CONTOUR®PLUS ONE meter to beep twice and display a flashing test strip icon. Within 60 seconds, apply some more blood to the test strip so there is enough for the meter to measure your blood glucose. Once you have added enough blood, the meter will automatically take a reading as usual.

Meter settings cannot be changed from the meter while the meter is connected to the app. To change settings on the meter either:

Scroll to the ‘Settings’ symbol on your CONTOUR®PLUS ONE meter and press OK. This will automatically disconnect your meter from your mobile device
Or
Turn your CONTOUR®PLUS ONE meter off and walk away from your mobile device to disconnect from the app, then turn your meter on and go to Settings to make any changes

These symbols are Meal Markers. Meal Markers allow your meter to compare blood glucose readings against the related target ranges, so that the smartLIGHT™ feature can indicate whether your blood glucose is above, below or within target range.

You can select the appropriate marker on your meter each time you take a blood glucose reading. There are three variations of the apple symbol:

Fasting Meal Marker
Choose this if you are testing your blood glucose after about 8 hours without eating

Before-meal Meal Marker
Choose this if you are testing your blood glucose within 1 hour before a meal

After-meal Meal Marker
Choose this if you are testing your blood glucose within 2 hours after the first bite of a meal

GOQii Diabetes Care Related :

Queries related to signup, linking the tracker , syncing glucometer with the app , syncing GOQii tracker data with the GOQii app and assistance in selecting a coach from the link below:
https://bit.ly/37EfqGM

1 Year of warranty.