FAQ

WHAT IS THE BOOKING AMOUNT FOR GOQii SMART STRIDE?

You can reserve your GOQii Smart Stride by paying an advance amount of ₹9,999 and pay the remaining amount before delivery.

CAN I CANCEL MY BOOKING FOR GOQii SMART STRIDE?

You can cancel your booking at any given point in time. For more information, you may can reach out to our support team.

IS THE BOOKING AMOUNT REFUNDABLE?

Yes, the booking amount is fully refundable, no questions asked. For more information on the booking amount, kindly go through the terms and conditions on the website.

WHEN WILL GOQii SMART STRIDE BE DELIVERED?

The first slot of GOQii Smart Stride will be available for delivery by September 2021.

WHAT DOES THE BOX OF GOQii SMART STRIDE INCLUDE?

It includes 1 Treadmill, 1 Tablet, 1 User Manual 1 Tool kit and 1 display holder.

HOW DO I INSTALL GOQii SMART STRIDE?

GOQii Smart Stride is easy to install and can be done by reading the detailed steps from the user manual that is provided within the box.

WHAT IS THE WEIGHT OF GOQII SMART STRIDE

The overall weight of GOQii Smart Stride is 84 KG.

WHAT ARE THE DIMENSIONS OF GOQii SMART STRIDE?

The product dimensions of GOQii Smart Stride are 310 x 670 x 1538 mm.

WHAT TYPE OF SURFACE CAN GOQii SMART STRIDE BE PLACED ON?

Install the GOQii Smart Stride on a hard, flat, stable surface. If you put a mat under the GOQii Smart Stride, choose a hard, thick mat that won't curl up or interfere with the incline mechanism.

WHAT IS THE MAXIMUM USER WEIGHT THAT GOQii SMART STRIDE CAN HANDLE?

GOQii Smart Stride is built and tested to handle an approximate weight of upto 150kg. Individuals above this weight are advised to avoid using GOQii Smart Stride.

WHAT MATERIAL IS GOQii SMART STRIDE MADE OF?

GOQii Smart Stride is made of ABS plastic with an iron body with a rubber running belt. The handrail material is made from high performance carbon steel and cast aluminum with soft touch coating.

GOQii SMART STRIDE IS AVAILABLE IN WHICH COLOUR?

GOQii Smart Stride is currently available in black colour.

WHAT IS THE BELT SIZE (RUNNING SURFACE) OF GOQii SMART STRIDE?

The belt size of GOQii Smart Stride is 1400 mm in Length & 520 mm in width (1400 x 520 mm).

HOW MUCH HORSEPOWER DOES GOQii SMART STRIDE HAVE?

GOQii Smart Stride has a horsepower of 1.75 HP that can deliver a speed range of upto 18 km/h.

WHAT IS THE MAXIMUM SPEED OF GOQii SMART STRIDE?

GOQii Smart Stride can attain a maximum speed of 18 km/h.

WHAT ARE THE POWER REQUIREMENTS FOR GOQii SMART STRIDE?

The power requirements for GOQii Smart Stride are 220-240V, 50/60 HZ.

WHAT ARE THE SAFETY FEATURES PROVIDED BY GOQii SMART STRIDE?

GOQii Smart Stride is provided with a removable safety key which serves as an emergency stop so that you can avoid any injury.

WHAT IS THE MAXIMUM INCLINATION OF GOQii SMART STRIDE?

GOQii Smart Stride has a maximum inclination of 15% with smart program based auto adjustments.

CAN GOQii SMART STRIDE BE FOLDED INTO A COMPACT SPACE?

Yes. GOQii Smart Stride has a smart hydraulic folding that allows you to save space.

IS A DISPLAY SCREEN INCLUDED WITH THE GOQii SMART STRIDE?

Yes. GOQii Smart Stride is loaded with a 21.5 inch full touch LED display screen with in-built speakers.

IS THERE WiFi CONNECTIVITY AVAILABLE ON GOQii SMART STRIDE DISPLAY SCREEN?

Yes. The GOQii Smart Stride Display Screen has WiFi compatibility.

WHAT ARE THE CONTENTS & DATA THAT CAN BE VIEWED ON GOQii SMART STRIDE DISPLAY SCREEN?

You can view real time data of distance covered, speed, calories burned, time duration, incline and heart rate* (by wearing the GOQii tracker on your wrist) and the coach who will view and guide you LIVE during the workouts.

WHAT ARE THE SUPPORTED APPS ON THE GOQii SMART STRIDE DISPLAY SCREEN?

GOQii Smart Stride Display screen can support multiple apps such as Amazon Prime, YouTube and YouTube Music and more to add fun to your workouts.

CAN GOQii SMART STRIDE SYNC WITH MY FITNESS TRACKER?

GOQii Smart Stride can sync with GOQii Trackers* and provide real time data that is displayed on the screen. The same data can be viewed on the GOQii App for your coach to review.

WHAT IS THE WARRANTY & SERVICE SUPPORT PROVIDED FOR GOQii SMART STRIDE?

GOQii Smart Stride is provided with a 1 year warranty against any manufacturing defects. For further assistance on service support, you can reach out to our customer service team on the GOQii App.

HOW MANY FAMILY MEMBERS/PEOPLE CAN USE GOQii SMART STRIDE?

Anyone with a GOQii account (App installed on the phone) and a family plan can use GOQii Smart Stride.

WHAT ARE THE COACHING PROGRAMS AVAILABLE WITH GOQii SMART STRIDE?

With GOQii Smart Stride, you are provided with a 12 month personal care subscription, 1 year GOQii Pro and GOQii Play (Video Classes) membership along with unlimited access to all of GOQii’s features on the app.